Play Smart, Play Safe
kg990 is committed to responsible gaming for every player in Bangladesh. Our tools help you stay in control — because gaming should always be entertainment, never a source of stress.
Our Commitment to Responsible Gaming
At kg990, we believe that gaming is at its best when it is safe, controlled, and fun. We serve players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond — and we take seriously our responsibility to ensure that every player who chooses our platform can do so in a healthy, sustainable way. Responsible gaming is not just a policy page for kg990 — it is a core part of how we build and operate our platform every day.
We provide a suite of free, easy-to-access responsible gaming tools directly from within your account settings. These tools are designed to give you genuine control over how much time and money you spend on gaming. We also enforce a strict minimum age of 21, conduct identity and age verification checks, and train our support team to identify and assist players who may be experiencing difficulties. If you ever feel that gaming is becoming a problem for you, please use the tools described on this page or contact our support team immediately — we are here to help, not to judge.
Responsible Gaming Tools Available to You
Every registered kg990 player has free access to all six tools below directly from account settings — no fees, no waiting, no approval needed.
Deposit Limits Explained
Deposit limits are one of the most practical responsible gaming tools available. They allow you to set a hard cap on the total amount you deposit into your kg990 account over a defined time period, giving you a clear financial boundary before you start playing. kg990 offers three deposit limit periods:
Session Time Reminders
Time can pass quickly when you are absorbed in a game, whether you are following a BPL cricket match on our live betting platform or playing a favourite slot. Session time reminders are short on-screen notifications that appear after a duration you choose — for example, 30 minutes, 60 minutes, or 90 minutes of continuous gameplay — to gently remind you how long you have been playing. You can dismiss the reminder and continue, or use it as a natural pause point to decide whether you want to carry on or log out.
Session reminders are configured from your account settings and can be adjusted or disabled at any time. kg990 recommends enabling a 60-minute session reminder as a default, particularly for players who use the platform late at night or during long BPL or IPL match coverage sessions.
Cooling-Off Periods
A cooling-off period is a short-term account suspension that you can activate yourself at any time from your account settings. During a cooling-off period, you cannot log in to your account, place bets, or make deposits. Any pending withdrawals will still be processed normally. kg990 offers three cooling-off durations:
Self-Exclusion
Self-exclusion is our most powerful responsible gaming tool and is designed for players who feel that their gambling has become or is becoming a serious problem. When you self-exclude, your kg990 account is permanently closed for the exclusion period you specify, and kg990 will take all reasonable technical steps to prevent you from re-registering a new account during that period.
Any real-money balance remaining in your account at the time of self-exclusion will be returned to your registered payment method (bKash, Nagad, Rocket, or whichever method you used for your last deposit) within 5 working days of the exclusion being activated. During the self-exclusion period, kg990 will also suppress any promotional emails or bonus notifications to your registered email address.
Age Verification and the 21+ Policy
kg990 strictly enforces a minimum age of 21 for all players in Bangladesh. This is not simply a checkbox requirement — it is a genuine safeguard that we take seriously. No player may deposit real money, place bets, or participate in any gaming activity on the platform without first confirming that they are at least 21 years of age. Age verification is conducted as part of the KYC process and requires a valid Bangladesh National ID Card or Passport. Players who cannot complete age verification will not be able to withdraw funds from their account, regardless of their account balance.
If kg990 has reasonable grounds to believe that a registered player is under the age of 21, we reserve the right to suspend that account immediately, withhold withdrawals pending age verification, and permanently close the account if verification cannot be completed satisfactorily. Any funds deposited by a confirmed underage player will be returned to the originating payment source. kg990 does not profit from underage gambling and treats any such incident as a serious compliance matter. Parents and guardians in Bangladesh are encouraged to use device parental controls to prevent minors from accessing online gaming platforms.
Recognising the Warning Signs
Problem gambling can develop gradually and is not always easy to recognise in yourself. The following are common warning signs that your relationship with gaming may need attention. If you identify with three or more of the following, we strongly encourage you to use our responsible gaming tools or contact support immediately.
- You spend more money on gaming than you originally planned, or chase losses by depositing more after a losing session.
- You feel irritable, anxious, or restless when you are not able to gamble, or when you try to reduce how often you play.
- You find yourself thinking about gaming constantly — planning your next session, replaying past bets, or calculating how to win back losses.
- You borrow money, sell possessions, or use funds intended for essential expenses (rent, food, utility bills) to fund gambling.
- You lie to family members, friends, or colleagues about how much time or money you spend on gaming.
- Gaming has caused problems in your personal relationships, your work or studies, or your physical or mental health.
- You have tried to cut back or stop gambling on your own but have not been able to do so successfully.
Recognising these signs is the first and most important step. There is no shame in seeking help — problem gambling is a recognised condition that can affect anyone, regardless of income, background, or experience level. The kg990 responsible gaming team is trained to assist you without judgement, and all communications about gambling difficulties are treated with complete confidentiality.
Tips for Safer Gaming
Even if you are not experiencing any warning signs, the following habits will help you enjoy gaming on kg990 in the healthiest way possible.
Get Help — We Are Here for You
If you are concerned about your own gaming habits or are worried about someone you know, please do not wait. The kg990 responsible gaming support team is available 24 hours a day, 7 days a week, and all conversations are handled with complete discretion and respect. You do not need to be in crisis to reach out — early conversations are often the most effective.
kg990 also recommends that players experiencing serious gambling difficulties consider reaching out to a qualified mental health professional or counselling service in their area. Support services are available across major cities in Bangladesh including Dhaka, Chittagong, Sylhet, and Khulna. Speaking to a professional does not mean your problem is beyond help — it means you are taking it seriously, and that is the right call.
Ready to play? Set your limits first, then enjoy cricket betting, slots and live casino — all in a safe, controlled environment.
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